• Pre-Sale Service:

    1. Professional consultation: according to the region, a professional R&D and sales team is equipped to provide you with consultation on products, prices, technologies, industry solutions, etc. at any time. The consultation methods include the Internet, telephone, letter, door-to-door, etc.;

    2. Free sample: Arrange free sample service according to the materials and requirements you provide.

    3. Visit reception: Both Wenzhou and Wuhan companies can provide services of visiting exhibition halls and on-site company visits, and are equipped with professional guides for reception. We sincerely welcome your arrival.

    4. Bidding projects: select professional technical and business personnel to communicate, provide complete product performance, parameters and scheme drawings, and actively cooperate with agents or buyers to choose the most satisfactory suppliers.

    5. Financial solutions: Recommend formal and transparent financial solutions based on the customer’s operating conditions to ease financial pressure.

  • Sale service:

    1. In line with the concept of win-win cooperation, sign a standardized and transparent product sales contract with customers to fully protect the legitimate rights and interests of customers.

    2. According to the content of the contract, prepare the “Technical Agreement” for the product, and after approval by the buyer, it will be an attachment to the equipment order contract.

    3. After the technical agreement is signed, we will strictly follow the IOS9001 standard and the requirements of the product agreement, provide qualified products that meet the needs of customers in the shortest possible time, and deliver them to customers after signing complete acceptance procedures.

  • After-sales service:

    1. Provide free training;

    2. Free installation of newly purchased equipment, free software upgrade and lifetime maintenance;

    3. The whole machine is guaranteed for 1 year (except for wearing parts: optical lenses, cutting nozzles, etc.), and life-long maintenance.

    4. Response time of after-sales service: After receiving the repair information from the user, the after-sales engineer will give a clear reply or arrive at the equipment site within 24 hours.

    5. Man-made damage, natural disasters, force majeure factors, and unauthorized changes are not covered by the warranty. Strictly abide by product standards and conduct multiple quality inspections.

    6. Network remote diagnosis and 400 telephone service We provide the most advanced network remote diagnosis technology to monitor the operation of equipment in real time and know the cause of product failure in time. Professional after-sales engineers in the region provide technical support and services to global users through the network. At the same time, you can also contact us in time through the 24-hour after-sales service hotline 4006678232.

    7. We provide customers with maintenance information, user guide and the latest process research by Youtube, Facebook, Twitter, LinkedIn and other platforms, , so that they will know our research results timely .

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